Pizza Hut Strikes Again

Tonight, of course, was Superbowl Sunday. One of, if not the worst nights in America to order a pizza from any pizza place. But we decided, like the idiots we are, that we wanted to have pizza for dinner. So we tried Papa John’s website. The problem was, their website wasn’t loading – click the login link and get taken to a page not found error. So many people on their site that it was over loaded! So we went over to Pizza Hut’s website.

Now upon logging in on Pizza Hut’s site, I was given a pop-up that asked if I would like to take advantage of a coupon that allowe me to “Take advantage of this deal and every pizza will automatically go into your cart for $10.” (emphasis mine) Now it did specify that it would $11 per pizza for stuffed crust. Fine. We started to order 2 stuffed crust pizzas. Now I noticed that the box that showed I was using a coupon said I had one item left to purchase using the coupon but thought nothing of it – until I tried to check out and discovered that the 2nd pizza was full price. FULL. PRICE. So we canceled the order, logged out, logged back in thinking maybe it was just a glitch. Nope. It happened again.

So I twittered @pizzahut and asked them why their coupon said every pizza when you could only get one. I also posted a lengthy comment detailing not only my irritation with the coupon issue but the issue regarding our visit to Pizza Hut the other day. You see, I have a problem with having issues with a business twice in one week.

I was not surprised to see that there were a lot of comments about people not getting pizzas for $10 or $11 dollars – some people were even being told by Pizza Hut managers that the larges were $12 not $10, people not being told that their pizzas were going to cost extra for being “Super Specialty” pizzas (the ad was for ANY toppings – which truthfully SHOULD include double toppings and super specialty) or double toppings, etc. So it doesn’t surprise me that their wording and the actual coupon usage weren’t the same.

We went with Papa John’s. I got in, got it ordered, but the order got stuck…so I called to see if it had actually gone through – it hadn’t, so I ordered over the phone, got both pizzas for $10 each AND the gal promised that she’d watch to make sure another order for us didn’t come in and if it did, she’d cancel it. Now THAT is service. Pizza Hut isn’t going to be getting our business again any time soon, that’s for sure. Maybe their president/CEO/COO should do an Undercover Boss and see what REALLY goes on with the company.

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Tags: bad service, false advertising, pizza hut