My friends and I went out for dinner at Pizza Hut tonight. We love pizza and although I usually make our pizza at home now, we chose to go out for pizza tonight so none of us would have to cook. It only took us a few moments to decide what we wanted. That was when the trouble started.
First, the waiter asked us what we wanted to drink. A lemonade, Diet Pepsi, and a root beer were ordered. Fine… but it took forever for the drinks to come out. When he finally came back with our drinks, he said he’d gotten busy at the drive-through. Ok, yeah, we could see that. So we gave him our order: 10 bone-out Garlic Parmesan wings, 1 large stuffed-crust Bacon Cheeseburger Deluxe w/out Onions, & 10 Hershey’s Chocolate Dunkers. No problem, in fact when we didn’t specify how many of the dunkers we wanted, he asked if we wanted 10 since there were 3 of us. We said yes. He even repeated the order back to use perfectly. No problems…. until….
The wings came out. Now one thing I’ve noticed is that the bone-out wings seem to get smaller every time we go there. But we divided up the wings – should have been 3 on each plate with 1 left over. But after Mom put 3 on her plate, LaShawn put 3 on her plate, I got 2 and the basket was empty. So we told the waiter about it – and he was all “oh, um, well, don’t you have 10??” We pointed out that we hadn’t eaten any as he’d literally just brought them to us and that there were only 8 of them. Then he asked us if we wanted the other 2. Um, we ordered 10, got 8, yes, we wanted the other 2. Well, according to him, they come in bags of 5 and one of the bags apparently only had 3 in it. That’s nice – but the people in the kitchen can’t count the wings to make sure they’re giving out the correct number?? So he brings us another 5 wings. Fine….
Now mind you, right around the time our drinks were finally delivered, 4 people were seated at the table next to us, being served by a different person. They ordered drinks and got them right away – then ordered their pizza and bread sticks. The received their bread sticks just after we got our first basket of wings – and their pizza came just after we got our 2nd basket of wings. Keep this in mind as you read the next part.
When the waiter brought us the 5 wings basket, he asked if we wanted our dunkers then or later. I thought that was odd and said later because, duh, they’re for dessert. Well, we figured that we’d be getting our pizza soon…..WRONG. The people next to us had all of their food before we saw our pizza. Mom finally asked how much longer it would be for our pizza and the waiter said “oh, uh, I don’t know, hang on, I think it might be up now.” He walked off and the pizza that we could SEE ON THE COUNTER sat there for another 5-10 minutes before he brought it over to us. It had already been there at least 10 minutes before we asked about it.
We kept having to flag him down and specifically ask for refills on our drinks. He’d just stare at the empty glasses and say nothing – plus he didn’t take the empty glasses or empty basket from the wings away… then he brings the dunkers. He brought us 5 dunkers and I asked if that was the 10 or the 5. (I figured it could have been the 10 and they were just shorter than breadsticks are.) He said the 5. We all three said at the same time that we ordered the 10 dunkers. He said “no, you ordered the 5, didn’t you?” We said no, so he finally said he’d get us the other 5 dunkers. It took so long for the other 5 dunkers to come out, we told him to put them in a box to take home because we were too ticked off to eat anymore at that point. The only good thing was that he didn’t charge us for the extra 5 dunkers that he forgot to order in the first place.
But we are beyond ticked off. I mean, we went in there between 5:15 and 5:30 and didn’t get out of there until 7:20. That’s 2 hours that we spent in Pizza Hut, not because we were talking, not because we were just enjoying ourselves, but because our food was consistently either missing or wrong. We’ve decided it’ll be a good long time before we grace that location with our presence again, and there’s another location that we are avoiding as well. There’s only one more Pizza Hut with a dining room here in town and if they screw up like the other 2 did, we’ll just forego Pizza Hut altogether from now on!
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