Pizza Hut Strikes Again

February 8th, 2010

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Tonight, of course, was Superbowl Sunday. One of, if not the worst nights in America to order a pizza from any pizza place. But we decided, like the idiots we are, that we wanted to have pizza for dinner. So we tried Papa John’s website. The problem was, their website wasn’t loading – click the login link and get taken to a page not found error. So many people on their site that it was over loaded! So we went over to Pizza Hut’s website.

Now upon logging in on Pizza Hut’s site, I was given a pop-up that asked if I would like to take advantage of a coupon that allowe me to “Take advantage of this deal and every pizza will automatically go into your cart for $10.” (emphasis mine) Now it did specify that it would $11 per pizza for stuffed crust. Fine. We started to order 2 stuffed crust pizzas. Now I noticed that the box that showed I was using a coupon said I had one item left to purchase using the coupon but thought nothing of it – until I tried to check out and discovered that the 2nd pizza was full price. FULL. PRICE. So we canceled the order, logged out, logged back in thinking maybe it was just a glitch. Nope. It happened again.

So I twittered @pizzahut and asked them why their coupon said every pizza when you could only get one. I also posted a lengthy comment detailing not only my irritation with the coupon issue but the issue regarding our visit to Pizza Hut the other day. You see, I have a problem with having issues with a business twice in one week.

I was not surprised to see that there were a lot of comments about people not getting pizzas for $10 or $11 dollars – some people were even being told by Pizza Hut managers that the larges were $12 not $10, people not being told that their pizzas were going to cost extra for being “Super Specialty” pizzas (the ad was for ANY toppings – which truthfully SHOULD include double toppings and super specialty) or double toppings, etc. So it doesn’t surprise me that their wording and the actual coupon usage weren’t the same.

We went with Papa John’s. I got in, got it ordered, but the order got stuck…so I called to see if it had actually gone through – it hadn’t, so I ordered over the phone, got both pizzas for $10 each AND the gal promised that she’d watch to make sure another order for us didn’t come in and if it did, she’d cancel it. Now THAT is service. Pizza Hut isn’t going to be getting our business again any time soon, that’s for sure. Maybe their president/CEO/COO should do an Undercover Boss and see what REALLY goes on with the company.

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Go Colts….

February 7th, 2010

Seriously, I am for the Colts in the Super Bowl this year – even though they’re losing at the moment. I don’t know – I just don’t care for the Saints at all. Just not my thing. I like the Steelers & Colts. That’s who I like. Steelers mostly though. ) Of course, my main sport is NASCAR – I even have a blog for NASCAR not that I update it all that often. That’s changing though with the start of the new season.

It’s funny that I’m even watching the Super Bowl though – although I did last year and I watched the whole game no less – because I really am not a big football fan. I prefer to watch wrestling or NASCAR, not football. A lot of this is due to my dad and I watching football together (49ers/Raiders/Redskins) when I was little – after he died, I wasn’t interested anymore. But now?? I can’t wait for the game to be over. The Colts are losing by 14 points with 35 seconds left. Just put us out of our misery.

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Take Two

February 5th, 2010

So BFL, her mom, and I have all been looking around on the internet at Verizon’s website and at the Verizon stores here in town looking to see what our options are for new cell phones come April or so. So far, nothing. Mom wants to make sure she can download and play the videos of BFL’s niece that BFL’s sister sends her, and we want QWERTY board phones. The problem? All the phones that fit EITHER description require a data package of at LEAST $9.99 PER PHONE. Mom says we can’t raise the bill any higher than it already is, but almost every single phone Verizon has now fits the requirements of needing a data plan so either she’s going to have to re-think that stipulation, or we’re going to have to get rid of our phone as soon as the contracts are up which should be either this month or next month. UGH. I hate that almost all the phones require that we get a data plan. It stinks. (

We thought about switching to another carrier, but it seems like all the others are just as bad. ( We don’t have T-Mobile here, so that’s out. We have All-tel (Verizon affiliate), AT&T, and Verizon. Guess we’re gonna have to get those data plans, like it or not!

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Ok….Really?

February 4th, 2010

By the way, just so you know, I hate coming up with titles for my blog posts. It’s really annoying and half the time end up having nothing to do with the post, but I stick them there anyways because really, I just don’t care. )

That being said, LOL, I was going through some site stats and noticed something interesting. I have searches for key words like key man insurance (um, what???), computers, printers, sales, etc. I ended up shaking my head at some of the stuff – fortunately I don’t have any key words related s-e-x but I know that’s just a matter of time, and now watch, the next 30 searches that come in will be for that. LOL

Surprisingly none of the searches are for Facebook, game apps for Facebook or MySpace, or anything like that, although really the only time I’ve talked about them on my blog is when I posted a review of PetVille. However, I do tweet about the apps I play and I have a daily digest of tweets that shows up as a blog post….so perhaps I’ll get more searches regarding those things.

Just to clarify for anyone who DOES come here after searching for game apps – I do NOT have tips, tricks, or cheats for any of the games on Facebook. If they’re mentioned, it is because I play them, fair and square like I should be. I do not use programs to cheat, I do not do anything that would constitute cheating. I don’t even take part in hacks like the multiple chicken coop work around for FarmVille. )

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No Excuse for Bad Service

February 3rd, 2010

My friends and I went out for dinner at Pizza Hut tonight. We love pizza and although I usually make our pizza at home now, we chose to go out for pizza tonight so none of us would have to cook. It only took us a few moments to decide what we wanted. That was when the trouble started.

First, the waiter asked us what we wanted to drink. A lemonade, Diet Pepsi, and a root beer were ordered. Fine… but it took forever for the drinks to come out. When he finally came back with our drinks, he said he’d gotten busy at the drive-through. Ok, yeah, we could see that. So we gave him our order: 10 bone-out Garlic Parmesan wings, 1 large stuffed-crust Bacon Cheeseburger Deluxe w/out Onions, & 10 Hershey’s Chocolate Dunkers. No problem, in fact when we didn’t specify how many of the dunkers we wanted, he asked if we wanted 10 since there were 3 of us. We said yes. He even repeated the order back to use perfectly. No problems…. until….

The wings came out. Now one thing I’ve noticed is that the bone-out wings seem to get smaller every time we go there. But we divided up the wings – should have been 3 on each plate with 1 left over. But after Mom put 3 on her plate, LaShawn put 3 on her plate, I got 2 and the basket was empty. So we told the waiter about it – and he was all “oh, um, well, don’t you have 10??” We pointed out that we hadn’t eaten any as he’d literally just brought them to us and that there were only 8 of them. Then he asked us if we wanted the other 2. Um, we ordered 10, got 8, yes, we wanted the other 2. Well, according to him, they come in bags of 5 and one of the bags apparently only had 3 in it. That’s nice – but the people in the kitchen can’t count the wings to make sure they’re giving out the correct number?? So he brings us another 5 wings. Fine….

Now mind you, right around the time our drinks were finally delivered, 4 people were seated at the table next to us, being served by a different person. They ordered drinks and got them right away – then ordered their pizza and bread sticks. The received their bread sticks just after we got our first basket of wings – and their pizza came just after we got our 2nd basket of wings. Keep this in mind as you read the next part.

When the waiter brought us the 5 wings basket, he asked if we wanted our dunkers then or later. I thought that was odd and said later because, duh, they’re for dessert. Well, we figured that we’d be getting our pizza soon…..WRONG. The people next to us had all of their food before we saw our pizza. Mom finally asked how much longer it would be for our pizza and the waiter said “oh, uh, I don’t know, hang on, I think it might be up now.” He walked off and the pizza that we could SEE ON THE COUNTER sat there for another 5-10 minutes before he brought it over to us. It had already been there at least 10 minutes before we asked about it.

We kept having to flag him down and specifically ask for refills on our drinks. He’d just stare at the empty glasses and say nothing – plus he didn’t take the empty glasses or empty basket from the wings away… then he brings the dunkers. He brought us 5 dunkers and I asked if that was the 10 or the 5. (I figured it could have been the 10 and they were just shorter than breadsticks are.) He said the 5. We all three said at the same time that we ordered the 10 dunkers. He said “no, you ordered the 5, didn’t you?” We said no, so he finally said he’d get us the other 5 dunkers. It took so long for the other 5 dunkers to come out, we told him to put them in a box to take home because we were too ticked off to eat anymore at that point. The only good thing was that he didn’t charge us for the extra 5 dunkers that he forgot to order in the first place.

But we are beyond ticked off. I mean, we went in there between 5:15 and 5:30 and didn’t get out of there until 7:20. That’s 2 hours that we spent in Pizza Hut, not because we were talking, not because we were just enjoying ourselves, but because our food was consistently either missing or wrong. We’ve decided it’ll be a good long time before we grace that location with our presence again, and there’s another location that we are avoiding as well. There’s only one more Pizza Hut with a dining room here in town and if they screw up like the other 2 did, we’ll just forego Pizza Hut altogether from now on!

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